FAQs

Consumers

1) How do I redeem my Cool Certificate?

If you have questions about how to redeem your Cool Certificate, please contact our support department at

1)What is the status of my order?: The status of your order can be found in three places:

Email: You should have received an order confirmation email to the email address provided during checkout. When your order is successfully shipped, you should receive a shipping confirmation email with the date of shipment, the shipping carrier and the tracking number of the shipment. You may also email us at for a status.

Account Login: At anytime, you can log into your Cool Incentives account to see the status of your order. Please visit: Account Login

Telephone: If you are unable to get the status of your order through email or the account login, please call us at (760) 727-9600 x230
2) When will my order ship?: We ship most orders within 2 to 3 business days. If you have a emergency, or questions about shipping, please call us at (760) 727-9600 x230. If we are having trouble fulfilling your order, we will immediately contact you via email or phone.
3) What is the cost of shipping?: The cost of shipping is determined by the size and weight of the item. Our shopping cart will provide you with the different rates for each shipping option.
4) What is your return policy?: Our return policy is outlined in the policies section. For additional details, please visit: Terms and Conditions
5) How do I order?: You may order either online or by telephone. To order online, simply select the part you need, select the buy button, and then complete the check out process. You may also order by telephone by calling (760) 727-9600 x230
6) How do I redeem my Cool Certificate?: If you have questions about how to redeem your Cool Certificate, please contact our support department at